Customer service jobs in Dallas, TX

About the role

The Software Support Specialist will triage incoming support issues reported by end users and provide software support and problem resolution for business applications. The primary application that this position will support will be our home health EMR.

What you'll bring

• Requires a pleasant and cheerful demeanor, demonstrates helpfulness and cooperation, and the ability to encourage, mentor, and support fellow workers daily and during stressful situations.
• Must effectively and efficiently carry out the duties of the position.
• Requires an in-depth understanding of a comprehensive field of knowledge, typically acquired through education and experience in information systems, technology, or a related field.
• High school diploma or equivalent required.
• Bachelor’s degree in computer science or another business-related field from an accredited college or university, or at least one year of documented experience in Home Health operations in lieu of a degree.
• Requires the ability to exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and/or up to 10 pounds continuously to move objects.
• Work primarily involves preparing and reading data, figures, records, and reports, as well as visual inspections requiring attention to small details.
• Requires travel to various geographic locations, including occasional overnight stays.
• Requires the ability to speak, read, and write English.
• Requires the ability to communicate clearly and effectively in face-to-face interactions and articulate information accurately over the phone.
• Requires the ability to hear and understand verbal instructions, answer phones, and communicate professionally in environments with some background noise.
• Requires the ability to concentrate on fine details despite frequent interruptions, focus on tasks continuously for 10–20 minutes and occasionally for 20–60 minutes.

Benefits