Jobs in Addison, TX

About the role

As a Transformational Platform Consultant , you will be the technical strategist and storyteller who co-designs holistic, multi-year transformation visions for ServiceNow's most valuable customers—pulling them beyond point-product thinking into enterprise-scale operational transformation. You will serve as the trusted technical advisor to 2–3 Elevate Pursuit Leads driving transformational deal development. You will design the customer's "North Star" operating model by architecting ServiceNow's platform strategy across workflow, intelligence, and governance layers. Unlike traditional solution consultants who validate product fit, you own the transformation narrative: you uncover what's possible, co-create the future state with customer executives, and position ServiceNow as the essential platform enabling that vision. Your expertise will span ServiceNow's application portfolio, platform architecture, and enterprise transformation methodology. You'll lead discovery workshops, design and own the end-to-end technical value narrative, and maintain executive momentum across a 9–18 month transformation journey. You'll work hand-in-hand with Elevate Pursuit Leads, specialized product solution consultants, engineering, cross-functional product specialists, and account teams to translate customer pain into architectural possibility.

What you'll bring

• 10+ years in enterprise pre-sales consulting, customer success, or solution architecture roles
• Demonstrated success in account-based, long-cycle (12+ month) deal environments with C-level stakeholder engagement
• Proven experience designing and owning end-to-end transformation strategies or operating model redesigns
• Track record of building and delivering executive-level presentations and strategic recommendations
• Authoritative understanding of enterprise workflow platforms, business process automation, and IT service management principles
• Working knowledge of IT service management (ITSM) best practices: incident, change, problem, and request management
• Demonstrated technical knowledge of at least two major ServiceNow application modules (ITOM, CSM, FSM, GRC, CMDB, or Intelligence)
• Comfort with enterprise architecture concepts: integration patterns, data governance, platform consolidation, and API-driven orchestration
• Understanding of business process discovery, workflow design, and process optimization methodology
• ServiceNow product expertise (platform, workflow, AI, or industry cloud experience)
• Customer-side experience (having worked inside an enterprise on digital transformation or operational change initiatives)
• Industry-specific domain expertise (Financial Services, Healthcare, Manufacturing, Public Sector)