Jobs in Alameda, CA

About the role

The Engineer II – Client Technology provides advanced engineering support across a broad range of technologies and platforms. This role plays a critical part in anticipating and resolving escalated technical issues and ensuring the reliability and performance of end-user technologies. Uses approved AI assistants to accelerate diagnosis, documentation, and training deliverables while retaining human decision-making for remediation actions. Owns the standardization of repeatable fixes into runbooks and decision trees that improve consistency across human and AI-assisted support.

What you'll bring

• or
• High School diploma and 9 years of experience
• Associate’s degree and 7 years of experience
• Bachelor’s degree and 5 years of related experience
• Equivalent combination of education and experience.
• Technical certification may be required
• Proven experience analyzing and solving complex technical problems on a broad range of technology platforms
• Experience implementing engineering solutions to client technology issues
• Familiarity with administrative consoles and elevated system access
• Experience working in Agile environments and using ticketing systems (e.g., JIRA, JSM)
• Experience delivering an exceptional client experience
• Proven experience providing advanced level engineering support

Benefits