ambirobotics Verified 11h ago
Customer Success Account Manager
Berkeley, California On-site
$115,000–$150,000 a yearPay$115,000–$150,000
TypeFull-time
Work settingOn-site
Verified listing
JobFig found this opening at its original source and checks that it remains available.
About the role
This position is direct-hire only; unsolicited resumes from recruiters will not be considered and may result in a fee waiver.
What you'll bring
- 3–5 years in Customer Success, Technical Account Management, or a comparable client-facing role at a SaaS, hardware-software, or industrial-technology company
- Background in supply chain, logistics, warehouse automation, or industrial robotics
- A track record managing enterprise or Fortune 500 accounts in complex, multi-stakeholder environments
- Ability to read and communicate operational data (throughput, uptime, cycle times, error rates) with confidence
- Comfort operating amid ambiguity at an early-stage company
- Exceptional written and verbal communication in diverse environments (from the warehouse floor to executive presentations)
- Proficiency with project/service-management tooling (Asana, Jira Service Management, or similar)
- Willingness to travel to customer sites approximately 30% of the time
- Comfort leading both in-person and web-based customer training and enablement
- (BONUS) Experience as an early or founding Customer Success hire
- (BONUS) Exposure to robotics, IoT, or hardware-dependent SaaS products
Benefits
401(k)Paid Time OffVision Insurance