Strategic Account Manager, US Healthcare
Columbus, Ohio, United StatesAll locationsColumbus, Ohio, United StatesRemote, US, United StatesBoston, Massachusetts, United StatesCharlottesville, Virginia, United StatesDurham, North Carolina, United States Remote
$132,000–$165,000 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
The Strategic Account Manager owns and grows TELUS Digital's relationships with our U.S. healthcare clients — health plans, PBMs, healthcare services organizations, and other regulated healthcare enterprises. You're the person who connects client priorities to what TELUS Digital can deliver across CX, digital, AI, and transformation. This isn't an account administration role. We need someone who can build real relationships with senior client stakeholders, understand what's driving their business, and turn that understanding into a growth strategy the rest of TELUS Digital can rally behind.
What you'll bring
- 8+ years in enterprise account management, client leadership, or strategic sales
- Experience managing complex relationships with Fortune 500-caliber clients
- A track record of building senior executive relationships and operating as a trusted advisor
- Experience building and running strategic account plans
- A history of growing existing enterprise accounts, not just landing new ones
- Solid grounding in digital transformation, AI, CX, BPO, or technology-enabled services
- The ability to get cross-functional teams moving without having direct authority over them
- Strong executive communication and presentation skills
- Willingness to travel regularly to see clients in person
- You don't need to be the clinical or technical expert in every area, but you do need enough healthcare fluency to hold your own with client executives, including:
- U.S. healthcare experience strongly preferred — payer, PBM, healthcare services, or health tech