Cloud / Contact Center Engineer - Hybrid - Norcross, GA
Norcross, Georgia, 30071, United States Hybrid
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About the role
USAN is seeking a Cloud/Contact Center Engineer to join our solutions team. As a team member, you would be primarily responsible for the configuration/integration and implementation of solutions aimed at the contact center space, with a primary focus on Amazon Connect. You will work on a small team in a highly collaborative way to create effective and innovative call center solutions for enterprise clients. You will also be contributing towards integrations between cloud contact center solutions and a myriad of 3rd party solution partners, including USAN-proprietary systems/products. On-the-job training will be provided to help you develop expertise in Amazon Connect and the broader AWS ecosystem.
What you'll bring
- General understanding of AWS and/or cloud-based application support
- Excellent analytical and problem-solving skills
- General knowledge of professional software development practices & best practices for the full software development life cycle
- Team oriented and self-motivated
- The ability to communicate ideas effectively, to listen to others' ideas, and to collaborate to arrive at great solutions
- Bachelor's degree in Business or IT-related fields
- Experience designing and configuring cloud and/or premise-based (ACD) Automatic Call Distribution / Contact Center solutions
- Demonstrated ability to take a project or significant feature from concept to launch