Jobs in London, United Kingdom

About the role

We are looking for an Enterprise Customer Success Engineer to lead complex customer integrations across EMEA. You will serve as a trusted technical partner throughout the integration lifecycle—from implementation planning and deployment through validation, standard tuning, optimization, and ongoing support. This role is ideal for someone who enjoys solving complex technical problems with customers, translating business and security requirements into practical implementation plans, and improving the systems and processes used to deliver customer outcomes at scale. You will work closely with Technical Account Managers, Solutions Engineers, Sales, Product, Operations, Detection, Engineering, and Research teams. You will also help customers understand how HUMAN products work, what is required to integrate them successfully, and how to optimize their deployment while partnering with the internal teams responsible for detection and mitigation.

What you'll bring

• 3-5 years of experience in a customer-facing technical role such as Customer Success Engineering, Solutions Architecture, Technical Account Management, Sales Engineering, Professional Services, or Technical Support.
• Demonstrated experience leading complex enterprise software, security, fraud, ad-tech, or infrastructure integrations.
• Strong understanding of web applications, APIs, SDKs, HTTP, JavaScript, JSON, browser behavior, and common integration patterns.
• Experience troubleshooting customer environments using tools such as browser developer tools, Postman, logs, dashboards, API documentation, and data queries.
• Practical experience with configuration, traffic analysis, validation, or performance optimization
• Ability to analyze ambiguous technical problems, identify root causes, and drive issues to resolution across multiple teams.
• Strong written and verbal communication skills, with the ability to explain technical concepts to engineers, operators, business stakeholders, and executive audiences.
• Strong project-management and prioritization skills, including the ability to manage multiple enterprise customers and competing technical priorities.
• Experience working with Jira, Confluence, or similar systems to manage technical work and document customer context.
• Ability to set realistic expectations, establish clear ownership, and communicate progress transparently when issues are complex or timelines change.
• Self-motivated, highly organized, curious, and comfortable operating in a changing environment.
• Professional fluency in English and the ability to collaborate effectively across EMEA and global teams.