Jobs in Madison, WI

About the role

We're in search of a Resident Services Manager who will use their passion for people to lead a team of relationship builders and who have a fire in their belly for providing service that exceeds customers’ expectations. This position is responsible for the collection of rent and delinquency, management of resident and property accounts.

What you'll bring

• General community knowledge (number of buildings, unit mix, physical amenities, location, university relationship, etc.)
• Market (all information contained in market survey) and can compellingly communicate their assigned community’s value proposition relative to peer assets.
• Property Management Software and various Addenda.
• Property brand and value proposition
• Responsible for account management including creating confidential resident financial accounts, coordinating accounts receivables., and preparing monthly billings for resident accounts, including work order and damage charges, as required.
• Enforces and complies with all Scion late fees, Non-Sufficient Funds (NSF) fees and collection policies, keeping delinquency below 2% by month end.
• Escalates any problems to General Manager, with recommendations, as appropriate.
• Posts payment receipts to the property management software and documents payment.
• Files evictions in accordance with the collections policy and delivers required notices in compliance with City/County requirements.
• Completes monthly review of all scheduled charges and audits resident accounts and documents, as required.
• Posts damage charges from quarterly inspections in accordance with the deadlines communicated and assist with conducting inspections as needed.
• Attempts to collect on former resident balances in-house per collections policy.