Jobs in Mumbai, India

About the role

Customer Operations sits at the heart of Liberis. We own the merchant journey from onboarding through to in-life suppo rt. Your work ensures our merchants enjoy a delightful and friction-free experience.

What you'll bring

• Fluent in English with excellent written and verbal communication skills
• Previous experience in a customer experience role
• Excellent organisational skills with the ability to prioritise and handle multiple tasks in a fast-paced environment
• Strong attention to detail and a proactive approach to problem-solving
• Comfortable working with data and numerical information in Excel to support investigations and reporting
• Skilled in using modern business tools (Salesforce or similar CRM/ops systems)
• Collaborative mindset and a genuine interest in helping colleagues succeed
• Comfortable working independently during late-shift hours, with the judgement to follow guidance, manage priorities and escalate when needed
• Liberis is an equal opportunities employer.
• We welcome applications from all candidates, including individuals with disabilities and provide reasonable adjustments as required.
• ideally in financial services or fintech (though not essential)