Principal Program Manager
Norwalk, CT, USAAll locationsNorwalk, CT, USAUnited States, Boston, One Beacon StreetChicago, IL, USANew York, NY, USA Hybrid
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About the role
FactSet is seeking a Principal Program Manager to lead complex, client-facing implementations of FactSet's Buy Side product suit e for Performance, Attribution, GIPS, Risk, Quant, and reporting programs. In this role, you will serve as FactSet's primary program management owner, partnering directly with client project managers to drive complex implementations and large-scale hosting migrations from initiation through production. You will own FactSet's end-to-end delivery across multi-workstream programs, providing disciplined governance, proactive risk management, and strategic cross-functional coordination that enables seamless transitions to production and measurable business value for clients. You will set the standard for delivery excellence, driving consistent, predictable, and scalable outcomes across FactSet's highest-priority accounts. This role requires proven expertise leading multiple concurrent, large-scale enterprise technology programs in a client-facing capacity, with the ability to influence and align with client program stakeholders in complex financial services organizations. You will operate as a trusted program management partner to align with internal teams across product, technology, and account management to ensure seamless client delivery. The ideal candidate is highly self-directed, collaborative, and effective at leading through influence in matrixed organizations, with a proven track record delivering enterprise technology programs as a software vendor, consultant, or practitioner within financial services. Experience with performance -related projects is considered a plus, as is the willingness to develop a high-level understanding of the product area s .
What you'll bring
- 11+ years of project management experience leading complex, multi-year, enterprise technology programs
- deep experience implementing financial systems for asset managers, banks, or insurers is highly valued.
- Exceptional communication and presentation skills, with ability to manage expectations, influence senior stakeholders, and navigate politically complex situations.
- Demonstrated track record in systemic risk leadership, including identification, assessment, mitigation planning, and resolution across multiple workstreams and vendors
- extensive experience using RAID logs to drive proactive outcomes.
- Strong leadership presence with experience leading and influencing global, distributed, matrixed teams across multiple organizations, vendors, and workstreams.
- Ability to build trusted relationships and drive alignment in high-stakes, client-facing environments with competing priorities.
- Ability to adapt project frameworks and methodologies to unique client circumstances and business requirements while maintaining governance discipline.
- Experience managing vendor relationships, third-party dependencies, and contract deliverables
- comfortable working with statements of work and change orders.
- Hands-on experience with PM and collaboration tools such as MS Project, SharePoint, MS Teams, Jira, and program dashboards
- Demonstrated accountability for delivery financial performance, including budgeting, forecasting, burn tracking, variance management, and disciplined change control aligned with client contracts.