Jobs in Ottawa, Canada

About the role

Join us as our next Product Operations Lead and become the operational heartbeat of our Product organization. In this highly visible role, you'll partner with leaders across Product Management, Engineering, Finance, and Business Operations to ensure critical programs, processes, and partnerships run seamlessly. From supporting OEM partner initiatives and customer onboarding to driving operational insights and business reporting, your work will directly influence how we scale, collaborate, and make decisions. You'll take ownership of key operational workflows, including usage and billing reconciliations, onboarding approvals, OEM roadmap coordination, and engineering investment reporting. You'll also help shape the quality and reliability of business metrics that guide strategic decisions across the organization. Success in this role comes from balancing precision with influence. You'll navigate complex processes, align cross-functional stakeholders, and bring clarity to initiatives where priorities don't always naturally align. Along the way, you'll work closely with the VP of Product Management and an Engineering team, contributing product management support for a squad. This is a fantastic opportunity for someone who loves solving problems, improving processes, and creating impact behind the scenes while working closely with senior leaders across the business.

What you'll bring

• Bachelor's degree in Business, Operations, Engineering, or equivalent experience
• 3-5 years of experience in an operations, business analyst, program coordination, or product operations role
• Strong organizational skills and ability to manage multiple concurrent workstreams across cross-functional teams
• Comfort working with data — able to interpret usage reports, reconcile spreadsheets, and partner with Engineering and Finance on data quality
• Experience maintaining or authoring process documentation (runbooks, SOPs, RACI matrices)
• Clear written and verbal communicator, able to work cross-functionally with Finance, Sales, Business Operations, and Engineering
• Ability to work independently, follow and improve documented processes and manage competing priorities
• Experience supporting billing, invoicing, or usage reconciliation processes is highly desirable
• Experience with or exposure to OEM partnership models or enterprise software billing is a plus
• Familiarity with cloud platforms (SaaS products, cloud brokers, or integration middleware) is an asset
• Familiarity with Jira, Confluence, and/or reporting tools (e.g., LinearB, Excel, Power BI) is a plus
• Basic familiarity with Agile/Scrum practices (writing user stories, contributing to backlog grooming) is a plus