Service Desk Analyst I (Shift: Tues-Sat 3pm-12am EST), Req#1345
Virginia Beach, VA Remote
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About the role
As a Service Desk Analyst I , you will be responsible for answering technical support calls and responding to emails from our customers, providing Level 1 technical assistance directly to the ePlus customer base. You will provide accurate and efficient problem diagnosis, description and tracking through resolution. For remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet access (currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload) and reliable cell phone service.
What you'll bring
- High School diploma required
- Working knowledge of fundamental operations of relevant software, hardware and other equipment
- Knowledge of relevant call tracking applications
- One year of Customer Service experience required
- Strong verbal communication skills
- Strong written communication skills
- Must be motivated towards constantly improving their technical skills
- Knowledgeable in use of MS Excel, Word, Outlook
- An associate degree (minimum)
- ServiceNow experience a plus