Ecosystem Support Specialist (Hybrid)
Las Vegas, NV (NV07)All locationsLas Vegas, NV (NV07)Westminster, COWest Valley City, UTScottsdale, AZTempe, AZAlbuquerque, NM (NM06)Phoenix, AZSalt Lake City, UT (UT17) Hybrid
$65,000–$70,000 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
Safety and security are at the heart of everything we do at Motorola Solutions. Within the CommandCentral Customer Support Team, we focus on delivering the crucial connections and insights required to keep vital systems running smoothly. We build and connect technologies to help protect people, property and places, ensuring our customers have "Solving for safer" capabilities in every moment they serve. Everything starts with our people . As an Ecosystem Support Specialist, you are a vital link within a close-knit community focused on delivering a premier "Assisted Experience" . This role actively advocates for our customers, bridging the gap between users, engineering, and product development . We prioritize an inclusive, supportive environment where you can grow your tech career while contributing to real-world outcomes .
What you'll bring
- Application Troubleshooting to isolate faults in complex hardware, networking components, and third-party software integrations
- Operating Systems knowledge including Microsoft Windows, Active Directory structures, and virtualization software configurations
- Network Services comprehension involving DNS records, IP addressing schemes, HOSTS routing, and basic diagnostic protocols (A+ or Network+ certifications valued)
- Workload Optimization to structure daily queues, prioritize incoming incident responses, and execute accurate milestone evaluations under tight timelines
- Innovative Technology Adoption including experience applying AI prompting workflows to scale human performance and efficiency
- Customer Retention techniques with a focus on upholding exceptional Net Promoter Scores (NPS) and stabilizing client partnerships
- Minimum of High School Diploma or GED
- 2+ years’ experience working in a help desk related environment
- Must be able to obtain background clearance as required by government customer
- Legal authorization to work in the U.S. indefinitely is required.
- Under 10%
- Prior experience working directly with Motorola Solutions SaaS architectures such as Flex or Vesta CAD dispatch systems