Microsoft Inside Account Manager
Austin, TX USAAll locationsAustin, TX USASomerset, NJ USA On-site
$55,000–$85,000 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
The Microsoft Inside Account Manager (IAM) is responsible for the day-to-day operational management of Microsoft customer accounts. Acting as an extension of the Licensing Strategist, the IAM focuses on executing tactical customer requests, managing quoting and ordering activities, coordinating contract and licensing transactions, and ensuring a seamless customer experience throughout the Microsoft customer lifecycle. The IAM plays a critical role in supporting customer retention and satisfaction by providing responsive operational support while enabling Licensing Strategists to focus on strategic licensing guidance, financial event management, and customer growth initiatives. This role serves as the primary coordinator for Microsoft transactional activities, ensuring customer requests are handled accurately, efficiently, and in compliance with Microsoft licensing and operational requirements.
What you'll bring
- Strong analytical thinking skills with the ability to synthesize complex licensing, financial, and contractual data, identify patterns and risks, and translate insights into actionable recommendations.
- Ability to operate with a consultative mindset, providing customer-focused guidance aligned with agreement terms, business objectives, and financial considerations.
- Exceptional attention to detail and accuracy when validating pricing, entitlements, licensing requirements, contracts, and supporting documentation.
- Excellent written and verbal communication skills, including the ability to clearly explain complex licensing concepts to customers, stakeholders, sales teams, and executives.
- Strong sense of ownership and initiative, with the ability to proactively identify customer needs, licensing risks, and upcoming financial events.
- Customer advocacy skills with a focus on balancing compliance, cost optimization, and long-term customer value.
- Effective time management and prioritization skills, with the ability to manage multiple concurrent customer requests, financial events, and deadlines.
- Adaptability and learning agility to stay current with evolving Microsoft licensing programs, policies, and customer requirements.
- Ability to collaborate effectively across sales, customer success, operations, and Microsoft stakeholder teams.
- Strong governance, documentation, and organizational skills to ensure auditability, consistency, and customer confidence.
- Proficiency with Microsoft applications, including Word, Excel, PowerPoint, Outlook, Dynamics, and Copilot, to support productivity and operational effectiveness.
- In-depth understanding of Microsoft’s business model, architectural frameworks, and technology solutions.