Business Process Owner Lead
Colorado Springs, COAll locationsColorado Springs, COSan Antonio Home Office IPhoenix Campus (Main)Tampa CampusCharlotte, NCTampa CrosstownPlano LegacySan Antonio, TXPlano, TXPhoenix, AZTampa, FL Hybrid
$114,080–$218,030 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. We are embarking on an exciting new chapter by establishing a brand new team dedicated to enhancing Member Value focused on member definition and stages. This initiative is focused on creating a sophisticated understanding of our members to serve them through every stage of their membership, ensuring they receive the exceptional experience they have come to expect from us. This work is inherently challenging, pushing the boundaries of how we engage and support our members, but it is also incredibly rewarding as we shape the future of member experience. This role will be responsible for ensuring all the risk components tied to this work are established. This work includes but is not limited to establishing E2E process maps, controls, RCSA for owned processes, and other risk-mitigating components. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.
What you'll bring
- Bachelor's degree
- OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
- Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.
- Experience in implementing and sustaining change/improvements (change champion).
- Extensive hands on experience with Process Mapping and Modeling and creating and validating process documentation.
- Extensive experience in the application of process management standards and policies, and comprehensive knowledge of applicable regulations and risk management practices.
- Demonstrated experience with Lean, Business Process Management, or similar methodology.
- Demonstrated experience with utilizing various systems to collect and analyze data.
- Proven track record of hands-on experience in designing, developing, and implementing entirely new processes from the ground up.
- In-depth experience in identifying and analyzing operational and compliance gaps and subsequently designing, documenting, and implementing robust controls to address these deficiencies and enhance overall risk posture.
- US military experience through military service or a military spouse/domestic partner