Conference Services - Concierge
Colorado Springs On-site
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About the role
The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. As a member of the Conferences and Catering team, you will assist the Conference Managers and Catering Sales Managers with coordinating all aspects of Conference and Wedding Events while on-site. This is a highly visible role that requires the ability to multi-task, in a fast-paced environment. Our employees represent The Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about The Broadmoor here.
What you'll bring
- Associate's degree (A.
- A.) or equivalent from two-year College or technical school
- or six months to one-year related experience and/or training; or equivalent combination of education and experience.
- Valid Driver’s License required as this position may occasionally be required to transport guests, employees and/or event supplies off site event venues.
- ◦ Any employee driving a Broadmoor vehicle must be 18 years or older
- Ability to work in a fast-paced, team-oriented environment and work without direct supervision and provide immediate follow-up.
- Ability to plan, prioritize and organize work assignments for self and the event managers you support.
- Ability to resolve problems and exercise good judgment when event manager is not available to you.
- Ability to focus attention on details.
- Ability to create and read a Banquet Event Order (BEO), as well as read between the lines of a BEO to ensure all items listed or needed/anticipated are provided
- Ability to maintain strict confidentiality.
- Experience with Microsoft Office products, Spreadsheets, E-mail, Database software, AS400, DELPHI and Social Tables.