Full-time jobs in New Orleans, LA

About the role

MG+M The Law Firm (MG+M) is seeking to add an on-site Desktop Support Engineer in New Orleans .

What you'll bring

• Knowledge of Document Management Systems (iManage Cloud) and other legal services practice applications.
• Hands-on experience with Microsoft Office, Microsoft 365 Copilot, the Microsoft 365 Admin Center and the Azure Admin portal, and with remote access technologies including VPN and RDP.
• Hands-on knowledge of Service Management software and MDM platforms, with mobility experience supporting iPhone, Android and tablets.
• Experience supporting end users across Windows, MS Office, printers, mobile devices, email, document management, and cloud sharing and collaboration systems (ShareFile, OneDrive, etc.).
• Proficiency with audio-visual and conference room technology
• Familiarity with large language models (LLMs) and generative AI tools is a must, along with a willingness to support their adoption across the firm.
• Minimum of 4-6 years&rsquo
• experience in a fast-paced, demanding Legal IT support environment.
• Experienced, positive, self-motivated and highly proactive professional with solid written and verbal communication skills.
• Highly accountable and takes ownership
• works independently under pressure with minimal guidance and supervision.
• Availability for after-hours and weekend support and participation in the on-call support rotation.

Benefits