Director of Client Delivery - Growth & Marketing Practice (External Client-Facing)
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About the role
At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you’re starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you’ll love from top to bottom – we give you the tools you need to succeed and the autonomy to reach your goals. We're looking for a strategic, operationally minded Director of Client Deliver y to lead the delivery function for our Growth & Marketing Practice . This external client-facing role is responsible for ensuring every client engagement, from complex website builds to integrated marketing initiatives, is delivered with excellence, consistency, and accountability. Reporting directly to the Partner and Practice Lead, you'll oversee the Project Management function while partnering closely with Account Management to ensure strategy, execution, client communication, and delivery remain tightly aligned. You'll establish scalable delivery processes, improve resource planning, mentor the project management team, and provide executive oversight for our most complex and high-profile engagements. This role is ideal for someone who thrives in fast-moving environments, enjoys building operational excellence, and sees technology and AI as force multipliers for both people and processes.
What you'll bring
- You can design a career you’ll love from top to bottom – we give you the tools you need to succeed and the autonomy to reach your goals.
- Bachelor’s degree
- 10+ years of experience leading project delivery, client services, or operations within a marketing agency, digital agency, consulting firm, or similar professional services environment.
- Prior supervisory experience
- Prior experience evaluating and implementing project management platforms such as Asana, Monday.com, ClickUp, Wrike, Smartsheet, or similar solutions.
- Demonstrated success managing complex website builds alongside integrated marketing, branding, and digital marketing engagements.
- Experience leading project managers and coordinating cross-functional teams in a fast-paced client services environment.
- Strong operational mindset with experience designing scalable delivery processes and improving organizational efficiency.
- Ability to influence and collaborate across departments without relying solely on direct reporting relationships.
- Proven ability to balance client satisfaction, quality, profitability, resource planning, and execution across multiple concurrent engagements.
- Passion for technology, AI, and operational innovation, with a curiosity to continuously improve how work gets done.
- Experience with Power Automate, Power BI, Microsoft Lists, Copilot Enterprise, ChatGPT, Claude, or other AI/automation tools.