Full-time jobs in San Diego, CA

About the role

We are seeking a Customer Success Manager to drive customer adoption, retention, expansion, and long-term customer outcomes across the Clinically AI platform. This is a strategic, customer-facing role that sits at the intersection of customer success, workflow adoption, implementation execution, AI enablement, and revenue growth. You are comfortable operating cross-functionally with Sales, Product, Implementation, Support, and Engineering teams and thrive in fast-paced, high-accountability environments where priorities evolve quickly. You actively use AI tools in your daily workflow to improve productivity, communication, analysis, and execution, and you understand how AI can be embedded into real-world operational workflows to create measurable value. In this role, you will own customer adoption, retention, expansion, and long-term value realization across an assigned book of business. You will serve as the primary advocate for your customers while ensuring they achieve the specific goals and outcomes that drove their decision to partner with Clinically AI. You will guide customers from implementation through renewal and expansion, ensuring AI becomes embedded into daily operations and delivers measurable business impact. Success in this role is measured by customer adoption, retention, expansion revenue, customer health, Success Criteria achievement, and long-term customer outcomes.

What you'll bring

• You understand how healthcare organizations operate in real clinical and administrative environments and how AI must integrate into those workflows to create lasting value.
• 4+ years of experience in Customer Success, Account Management, Implementation, Consulting, or similar customer-facing roles within SaaS, healthcare technology, or workflow software environments
• Experience driving customer adoption, retention, renewal, expansion, or customer outcome initiatives
• Experience managing customer relationships across multiple stakeholder groups
• Experience working cross-functionally with Sales, Product, Implementation, Support and Engineering teams
• Strong communication and stakeholder management skills
• Experience operating in fast-paced, high-accountability environments
• Active use of AI tools in your daily workflow
• Ability to travel periodically for customer meetings, conferences, and strategic engagements
• Healthcare technology, clinical operations, compliance, or behavioral health experience
• Experience with AI-powered or workflow automation platforms
• Experience in enterprise or mid-market SaaS environments