It & cybersecurity jobs in Colorado

About the role

The IT Support Specialist (IT-SS) works with a team that provides technology solutions and acts as the primary escalation point to resolve problems.  The IT-SS, under the direction of the IT Director, performs skilled work in the design, installation, configuration and maintenance of desktops, laptops, tablets, printers, point-of-sale systems, RFID gates and scanners, and other related equipment. The IT-SS is responsible for system administration in a Windows Server environment running on both physical and virtual servers (VMware ESX), and contributes to the analysis and documentation of best practice for IT systems. These responsibilities include design, implementation and administration of Active Directory, DHCP, DNS, MS Exchange, Backup and Recovery, and File and Print services. The position applies hardware and systems experience to the administration and technical support of production servers, desktops, laptops, tablets, point of sale systems, peripherals, operating systems, applications and network infrastructure. The IT-SS oversees the administration of telecom phone moves, adds, and changes. This includes telecommunications equipment in a mixed PBX and VOIP environment and mountain radio systems. The IT-SS utilizes a variety of electronic test equipment to troubleshoot, adjust and calibrate equipment in accordance with specifications. Overall administration duties includes the maintenance of records and completion of detailed and concise reports. The IT-SS is expected to investigate, test and recommend the purchase of a variety of hardware.

What you'll bring

• Excellent customer service skills are required to provide fellow staff, outside vendors and end users responsive service ensuring that the department is establishing and maintaining cooperative working relationships.
• The IT-SS must be able to work under pressure and deadlines, carry out written and oral directions, and prioritize support requests to minimize user downtime.
• Due to recurring support demands during peak operating hours, the IT-SS must be able to ski, walk, and drive to all Copper Mountain locations requiring support.
• Must be able to carry computers and associated equipment.
• Possess fine motor skills to work with small wires and parts.
• Must be able to work outside in a high-altitude alpine environment.
• Must be able to manage multiple, high priority tasks.
• Must be able to function in a stressful, fast paced, dynamic environment that can be caused by maintaining critical business systems that are required to be 100% operational
• Must have a valid US Driver’s license
• Must be at least 18 years old
• Bachelor’s degree in information systems, related studies, or equivalent work experience
• A demonstrated proficiency installing and maintaining Microsoft operating systems and their supporting applications including Windows Server, Windows Desktop, and Office 365.

Benefits