It & cybersecurity jobs in Connecticut

About the role

Our Corporate IT team keeps Priceline employees productive by delivering reliable endpoint support, collaboration technology, and office technology operations across critical workflows. This role is designed as a senior individual contributor position for someone who can independently lead technical support efforts, coordinate cross-functional issue resolution, and raise the bar on service quality across device, room, and access-related operations. As an IT Support Specialist, you’ll play a critical role in ensuring Priceline employees have the technology, tools, and support they need to work effectively. You’ll take ownership of complex technical issues across endpoint devices, collaboration technology, conference rooms, access, and employee productivity platforms.

What you'll bring

• You have significant hands-on experience in IT support, endpoint operations, and employee technology services.
• You are comfortable owning technical issues end-to-end, from intake and diagnosis through coordination, remediation, communication, and follow-through.
• You have experience supporting collaboration technologies, including conference room systems, displays, peripherals, meeting room platforms, and core productivity tools.
• You are confident in supporting or escalating issues across platforms such as Google Workspace, Zoom, Zoom Rooms, Slack, Jira, Confluence, Okta, and related employee productivity services.
• You can manage technical work across multiple parties, including vendors, internal support teams, engineering partners, executive assistants, and business stakeholders.
• You bring sound judgment, urgency, discretion, and a strong service mindset to employee-facing technology support.
• You are proactive about improving repeatable workflows rather than only reacting to tickets and individual incidents.
• You communicate clearly, document thoroughly, and can translate technical issues into practical guidance for end users.
• You are comfortable operating in high-visibility environments where executive time, meeting readiness, and confidentiality matter.
• You are a self-directed problem solver who can operate with limited day-to-day oversight while managing multiple competing priorities.
• not limited to external market benchmark data, geographic location, and years of experience sought/required.
• Experience providing white-glove support to C-level executives, executive admins, or other VIP stakeholders in high-visibility, time-sensitive environments.

Benefits