Jobs in Alpharetta, GA

About the role

As a successful Money Network Operations Reporting Lead, you will provide operational leadership within a high-visibility client environment and serve as a key partner in driving service excellence and continuous improvement. You will lead complex vendor and stakeholder ecosystems, establish the operating model for incident, problem and knowledge management and leverage advanced data and reporting capabilities to drive strategies that improve cardholder outcomes and strengthen client trust.

What you'll bring

• Bachelor’s degree or equivalent experience
• 5+ years of experience in operations leadership, client experience or servicing within a regulated financial services environment
• Strong data-driven leadership skills, with experience establishing KPIs, building reporting narratives and driving operational transformation
• Advanced proficiency in Power BI and Power Automate, with demonstrated ability to design dashboards, automate reporting processes and enhance data visibility
• Strong ability to analyze and synthesize data across multiple systems of record, (e.g., servicing platforms, CRM systems, operational tools) to ensure accuracy, consistency and actionable insights
• Experience managing reporting framework, SLA/SLR performance tracking and complaints analytics, particularly within regulated or government-linked programs

Locations