Customer Service Lead
Alpharetta, United States On-site
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About the role
We’re not looking for industry-specific experience—we’re looking for impactful, service-minded leaders who can connect, inspire, and guide others. If you’re driven to help people and skilled at having meaningful conversations, we’ll provide the training and support you need. The Role: Customer Service Lead As a Customer Service Lead, you’ll help individuals take meaningful steps forward on their personal journeys. You’ll provide guidance, ensure they understand their options, and support them throughout the process. You’ll also lead by example, fostering a culture of trust and exceptional service within your team.
What you'll bring
- High School Diploma or GED
- 3+ years of full-time customer service experience
- Leadership experience or a natural ability to guide and motivate others
- Excellent communication, problem-solving, and emotional intelligence skills
- Ability to remain calm and effective under pressure
- Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus
- ideally in leadership roles