Jobs in Broward County, FL

About the role

This position services to assist low-income Medicare beneficiaries enrolled in a contracted Managed Care Organization Medicare+Choice health plan, with the qualification and recertification process for Medicare Savings Programs. The recertification team conducts telephonic outreach to remind, assist, and keep the members enrolled by either phone outreach and mailings. This outreach is performed before and around the members’ recertification date.

What you'll bring

• Must also meet quality standards by ensuring proper phone etiquette and adherence to scripts, make accurate and descriptive MMS documentation
• · High School Education
• · 2 years experience with direct consumer interaction, telephone sales experience
• · Demonstrated application of data entry and related computer skills.
• · Excellent oral communication skills
• ability to communicate with elderly individuals and state governmental personnel.
• · Ability to analyze and interpret governmental program criteria
• ability to interact and decipher information via telephonic or correspondence inquires.
• MUST BE BILINGUAL ENGLISH AND SPANISH
• Associates Degree or Bachelors Degree preferred.
• Medicaid program experience preferred.