Technical Support
Carrollton, TX, United States On-site
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About the role
Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Job Description Position Details: Job Details: Help Desk Support Duration: 6 month (may extend) Location: Carrollton, TX Responsibilities: • Provide front line phone queue support for customers. • Enter detailed information for each call into call tracking system. • Responsible for handling all calls through resolution in a timely manner. • Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience. • Meet call volume, call time, and quality standards as defined by the department. Qualifications: • 1-2 years experience in a call center environment. • 2+ years in supporting a technical/product software environment. • Strong telephone skills. • Demonstrable Product (software and web application) Support and Customer Service experience. • Demonstrable troubleshooting skills. Qualifications Additional Information To know more about this position, please contact: Monil Narayan 973-929-3861 monil.narayan(@)collabera.com
What you'll bring
- 1-2 years experience in a call center environment.
- 2+ years in supporting a technical/product software environment.
- Strong telephone skills.
- Demonstrable Product (software and web application) Support and Customer Service experience.
- Demonstrable troubleshooting skills.