Prutech Solutions Inc. Verified 3d ago
Support Analyst role
Charlotte, NC, United States On-site
Salary not listedPaySalary not listed
TypeNot specified
Work settingOn-site
Verified listing
JobFig found this opening at its original source and checks that it remains available.
About the role
As a Support Analyst you will be responsible for resolution of 1st and 2nd line client support issues, analysis of support tickets in the queue, and escalation of issues to 3rd line client support, infrastructure and product development teams. Due to the nature of small companies a hands-on attitude, adaptability and flexibility are crucial.
What you'll bring
- 3-5 years experience of working in a software support role
- Strong research, analytical and problem-solving skills
- Experience of analyzing and interpreting data
- Excellent written and verbal communication skills
- The ability to interact with customers at all levels
- The ability to work independently towards team goals
- Outstanding client relationship skills
- The motivation to develop technical knowledge under your own steam
- Evidence of understanding complex problems
- Good level of education – ideally to degree level
- Finance systems or related software experience
- Experience of software testing