Jobs in Danvers, MA

About the role

This is a full-time, long-term, in-office position (40–50 hours per week). As a Customer Service Specialist , you will be the voice of Super Service Today. You’ll handle inbound calls, schedule service, resolve issues, and ensure our clients feel supported, respected, and understood. We’re building a world-class customer service team , and we’re looking for motivated, dependable people who take pride in delivering exceptional customer experiences.

What you'll bring

• Strong multitaskers who can manage calls, scheduling, and client follow-up without missing a beat.
• Excellent written and verbal communication skills.
• Team players with a positive attitude who want to grow with us long-term.
• Detail-oriented, organized, and dependable — we rely on you to keep the customer experience seamless.
• Prior experience in Plumbing/HVAC industry (you’ll “speak the language” faster).
• Experience with ServiceTitan or similar service management software.

Benefits