Jobs in Danvers, MA

About the role

We are searching for the best talent for Service Operations Support. Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients. The  Field Service   Operations Support  will assist team in multiple areas within the Operations department and will be responsible for flawless execution of service contracts into ERP and CRM systems as they pertain to service revenue and service delivery.  They will also be responsible for working with the service teams to ensure the timely and accurate delivery of service execution for the Danvers service depot for all required preventative maintenance by following up with customers and field team to ensure meeting contracted Service deliverables.  Other duties will include support for service-related activities described below.

What you'll bring

• ·         BS/BA Business or Healthcare discipline
• ·         Work Experience at least one year, customer service focused
• ·         Positive attitude, well organized, and detail oriented
• ·         Excellent communication (both written and oral) & strong customer service skills
• ·         Execute and prioritize tasks in a timely manner with minimal supervision
• ·         Able to interact well cross-departmentally and with external customers
• ·         Knowledgeable with regulatory guidelines pertaining to medical device
• SAP and Salesforce knowledge preferred
• We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
• Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs.
• If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.
• Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan.

Benefits