Jobs in Elk Grove Village, IL

About the role

The Floating General Manager is responsible for the operation of an individual property to which they are temporarily assigned. Assignments to individual properties are made by the Regional Operations Manager to provide coverage to General Managers for off days, vacation days, or other General Manager absences. The Floating General Manager will also be given short-term assignments across all the properties in their assigned market, which may include duties such as local marketing, property staff training, and performing quality assurance improvements as directed by the Regional Operations Manager.

What you'll bring

• Possess a valid driver’s license, current auto   insurance   and a functioning automobile.
• Read, speak,   write   and understand the English language to interact with guests, staff, handle administrative duties, etc.
• Ability to read, understand   and interpret   information found in a variety of reports and other internal hotel information.
• Sufficient mathematical skills to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs, count and balance a cash bank, etc.
• General computer   proficiency.
• Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.).
• Possess the knowledge and ability to perform a variety of front office and related positions in response to business conditions.
• Ability to compose and express thoughts in a clear and understandable way to ensure effective communication.
• Ability and flexibility to work long hours on a regular basis and as business conditions demand.
• Ability to manage multiple   activities often   in stressful situations.
• Ability to organize oneself, and one’s   work and the efforts of others.
• Ability to make effective   judgments   on all   facets   of front office operations and staff, and the ability to effectively solve guest and operational problems.

Benefits