Case Manager – (CMA) Medical Day Care Services
Edgewood, MD, 21040All locationsEdgewood, MD, 21040Baltimore, MD, 21201Glen Burnie, MD, 21061 On-site
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About the role
The Case Manager is responsible for delivering high-quality, person-centered case management services to individuals enrolled in the Medical Day Care Services Waiver (MDCSW). This includes conducting comprehensive assessments, developing Plans of Service (POS), coordinating needed resources, monitoring participant progress, and ensuring all services comply with MDH, COMAR, and LTSS Maryland requirements. The Case Manager plays a key role in supporting older adults and individuals with disabilities by coordinating medical, social, and community-based services that promote independence, safety, and quality of life. Case Managers work directly with participants, their representatives, Adult Medical Day Care Centers, Local Health Departments, MAP offices, and community partners to ensure holistic, individualized care. This is a non-exempt, hourly position. Compensation is based on hours worked and supporting documentation completed in accordance with LTSS Maryland and EMRC requirements. Accurate, timely, and compliant documentation is an essential function of this role. Case Managers are assigned a manageable caseload (example: approximately 1:55) to support frequent contact, individualized planning, and ongoing monitoring.
What you'll bring
- Passionate about supporting older adults, individuals with disabilities, and vulnerable populations.
- Strong interpersonal skills and ability to engage participants and families in person-centered planning.
- Excellent documentation, organizational, and time-management skills.
- Demonstrated experience in case management, service coordination, medical day care, behavioral health, or related human services roles.
- Ability to conduct home visits, in-office assessments, and field-based activities as required.
- Ability to work independently while collaborating with a multidisciplinary team.
- Bachelor’s or master’s degree in social work, Human Services, Psychology, Public Health, Gerontology, or a related field.
- Must pass Maryland CJIS background clearance and comply with Conflict-Free Case Management standards.
- Must complete all MDH-mandated in-person and recurring trainings
- Knowledge of community resources, SDOH support, crisis interventions, and referral systems strongly preferred.
- Understanding of COMAR 10.09.61, Medicaid waiver services, and LTSS Maryland is preferred (training will be provided).