Jobs in Lake County, IL

About the role

The AbbVie Patient Services (APS) organization is responsible for providing exceptional patient experiences through the identification and execution of resources to support patients throughout their treatment journey. The Analytics and Performance Excellence (APEX) Market Access Patient Services (MAPS) function serves as the catalyst for understanding the patient’s treatment experience and developing analytical resources to support the APS team. The Associate Director, Market Research and Analytics - AbbVie Patient Services position will provide best in class analytics leadership for the Access, Reimbursement and Fulfillment team within APS MAPS. It will focus on Patient Support Program services, including Copay, Field Reimbursement Managers (FRMs) and Prior Authorization enablement. A core focus will be on improving and optimizing patient conversion, and helping to identify, reduce or eliminate any relevant barriers related to patient access through patient journey tracking. This is a hybrid role with an analytics emphasis but includes some research.

What you'll bring

• Bachelor’s Degree required, with a concentration in Business, Analytics, Economics, Mathematics, Statistics, Engineering or a related discipline.
• This position requires 8+ years of experience in quantitative analysis of operational, sales or marketing data, and the ability to utilize data to develop business plans and strategies to better optimize a patient or customer funnel
• Knowledge and understanding of pharma ecosystem and datasets including physician-level prescribing, institutional sales data, payer-prescriber-level data, formulary data, Symphony/IQVIA claims, etc.
• Candidate must have strong leadership skills, a proven ability to work closely and effectively with all corporate functions and senior management, and the ability to clearly articulate how to address patient funnel related challenges
• Must exhibit proficiency commensurate with Associate Director level in the following competencies: anticipate future needs, build collaborative partnerships, design, and implement innovative solutions, demystify complex information, communicate insights and solutions
• The qualified candidate will be able to provide guidance and direction to onshore and offshore contractors, ensuring that relevant tasks and projects progress successfully.
• Self-driven, intellectually curious and independent mindset, comfortable assessing unexplored or imperfect data landscapes, and has instinctive intuition for associating data back to relevant business needs
• Master’s Degree a plus
• Experience with programming languages used in analytics (R, Python, Dataiku, SAS, or SPSS) and related statistical modules highly desired
• BI tool (Qlik/Tableau/Power BI) and DB query language (SQL/HIVE/IMPALA) knowledge preferred

Benefits