Jobs in Lansing, IL

About the role

Boughton Animal Clinic is looking for a friendly, outgoing, and compassionate Veterinary Client Service Representative to join our team!

What you'll bring

• Must have at least 1 year of veterinary experience.
• Comfortable handling a high volume of calls while providing a positive client experience.
• Strong computer skills and the ability to learn veterinary practice management software.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Strong attention to detail when scheduling appointments, processing payments, and maintaining accurate client and patient records.
• Comfortable discussing estimates, invoices, wellness plans, and preventive care with clients.
• Ability to remain calm, compassionate, and professional during emotional or emergency situations.
• Reliable, punctual, and dependable with a strong work ethic.
• Positive attitude and willingness to work collaboratively with veterinarians, technicians, assistants, and fellow CSRs.
• Flexibility to work evenings, weekends, and holidays as needed.
• Passion for providing exceptional care and creating a welcoming experience for every client and their pet.
• Previous experience as a Veterinary Client Service Representative or in a veterinary hospital is preferred.

Benefits