Jobs in Loudoun County, VA

About the role

The Regional Operations Director oversees facility operations teams of all data centers throughout the region by managing both internal and external resources and ensuring proper practices and procedures to provide an exceptional customer experience each day for every customer. The Director will also provide Implementation Management support for certain key accounts to ensure successful service delivery.

What you'll bring

• 7+ years’ experience in managing critical facilities
• 10+ years supervisory or personnel management experience
• Bachelor’s Degree in Computer Science, Business Administration or related field (equivalent work experience may be substituted for degree)
• Demonstrates strong customer service skills and takes ownership of the customer experience
• Can proactively identify potential customer issues
• communicate them to appropriate parties and resolve
• Ability to develop and document procedures and train personnel on the procedures
• Ability to work well under pressure and manage multiple concurrent priorities
• Strong work ethic and commitment to operational excellence and process improvement
• Excellent organizational, time management, communication and leadership skills
• Ability to work well with all levels of people within the organization
• Takes ownership for business performance

Benefits