Jobs in Memphis, TN

About the role

As a Site Reliability Engineer focused on Hardware, you will serve as an expert focused on firmware, hardware specifications, vendor relations, and failure analysis. You will proactively identify and resolve hardware issues, manage RMA processes, and stay ahead of emerging hardware technologies to support SpaceXAI's datacenter operations. This role demands deep technical expertise in hardware diagnostics, and forward-looking hardware evaluation.

What you'll bring

• Bachelor's degree in Systems Engineering, Electrical Engineering, Computer Science, or a related field (or equivalent experience).
• 2+ years of experience in hardware reliability engineering
• Proven expertise in firmware analysis, hardware specifications review, and release validation.
• Strong experience with RMA processes, including filing claims, vendor negotiations, and pushing for resolutions outside standard protocols.
• Demonstrated ability to diagnose and prove complex hardware failures, including grey or intermittent issues, using tools, logic analyzers, or diagnostic software.
• Proficiency in scripting (Python, Bash) for automation and analysis, plus general experience in at least one systems language (C, C++, Java, Rust, or similar).
• Excellent problem-solving skills with a data-driven approach to reliability engineering.
• Ability to work collaboratively with cross-functional teams, including operations technicians.
• Experience in AI/ML infrastructure or supercomputing environments.
• Knowledge of vendor ecosystems (e.g., NVIDIA, Dell, HP, Supermicro) and supply chain management.
• Certifications in hardware engineering or reliability (e.g., CRE, CompTIA Server+).
• Prior work in a fast-paced startup or tech company like SpaceXAI.

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