Jobs in Ottawa, Canada

About the role

Giatec Scientific Inc. is seeking a hands-on, operationally minded Customer Success and Solutions Specialist to anchor the hardware side of our customer-facing operations. This is not a traditional support role. It is a coordination and execution role at the intersection of customer success, hardware deployment, and operational reporting, with direct visibility into how  Giatec’s  IoT technology is deployed, supported, and scaled across new and active customer accounts. You will serve as the central operational hub for both new hardware rollouts and the ongoing support of customers already running on Giatec technology, owning the deployment cadence, the stock and capacity picture, the day-to-day health of in-life deployments, and the consolidated reporting that leadership relies on to make decisions.

What you'll bring

• Three to five years of professional experience in a customer-facing operational role.
• Relevant backgrounds include customer success, customer service, technical operations, supply chain coordination, deployment management, or hardware support.
• Bachelor’s degree in Engineering, Business, Operations Management, Industrial Engineering, Supply Chain, or a related field.
• Equivalent professional experience will be considered.
• A strong customer service and advocacy mindset, with the demonstrated ability to build trust and credibility with operational stakeholders.
• Practitioner-level comfort with AI tools in daily work, including large language models, AI copilots, and prompt-engineered workflows, applied to reporting, communication, and analysis.
• Strong organizational and reporting skills, with experience compiling structured reports and translating data into recommendations.
• Excellent verbal and written communication skills in English.
• Additional languages are a strong asset.
• Must be authorized to travel to the United States as a condition of employment.
• This is a non-negotiable requirement of the role.
• Proficiency with CRM systems and modern collaboration tools such as Microsoft Teams, Outlook, and Excel.