Manager of Clinical Services
Portland, Oregon, United States On-site
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About the role
The Manager of Clinical Services, reporting directly to the Director of Clinical Services, is responsible for the strategic, operational, and clinical leadership of ambulatory and centralized clinical pharmacy programs supporting our health system partner's specialty clinics. This role oversees a team of centralized specialty clinical pharmacists and ambulatory pharmacist-led pharmacotherapy services operating under Collaborative Practice Agreements (CPAs) with physicians across multiple specialty disease states, including oncology, rheumatology, gastroenterology, neurology, etc. The Manager is responsible for the day-to-day management and development of centralized and clinic-integrated clinical pharmacy teams, ensuring the consistent adoption of best practices and the delivery of high-quality patient care. This leader oversees a team of Shields clinical pharmacists who support comprehensive medication management, treatment monitoring, patient education, medication access, and outcomes-based care. The Manager serves as the primary liaison between pharmacy services and clinic leadership, fostering strong interdisciplinary partnerships to ensure seamless integration of pharmacist services into specialty care workflows. The role is accountable for staff recruitment, onboarding, training, performance management, clinical quality assurance, productivity oversight, operational excellence, and program growth. The Manager will drive standardization, regulatory compliance, patient outcomes, and service expansion while ensuring pharmacists operate at the top of their licenses and certifications.
What you'll bring
- Must be able to work Pacific Time hours
- Doctor of Pharmacy (PharmD) from an accredited college of pharmacy and be a licensed pharmacist.
- Ability to work PST hours
- Willingness to travel on-site for business needs
- Minimum of 5 years of clinical pharmacy experience in ambulatory care, specialty pharmacy, specialty clinics, or related healthcare settings.
- Minimum of 2 years of progressive leadership, supervisory, or management experience.
- Experience working under Collaborative Practice Agreements and interdisciplinary care models.
- Experience leading clinical teams and managing performance improvement initiatives.
- Strong knowledge of specialty disease states including oncology, rheumatology, gastroenterology, neurology, or other complex chronic conditions.
- Experience utilizing Epic electronic health record systems.
- Demonstrated ability to build relationships with physicians, clinic leaders, and operational stakeholders.
- Board certification (BCACP, BCPS, BCOP, or other relevant specialty certification).