Customer Service Representative
Portland, OR, United States On-site
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About the role
Company Description Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide. Job Description • Provides excellent customer service to existing and future customers by delivering services such as billing, credit and collections, service requests, energy efficiency and customer account management. • Assist customers, primarily via telephone, in regard to service outages, restoration of electric services, and electric service billings. • Resolve disconnect or account delinquency issues by discussing options available with the customer and agreeing to an appropriate plan. • Coordinate customer requests, when necessary, with the appropriate company department. • Prepare written communication, and perform other non-phone back office work. • Communicate with field personnel via phone or electronic means to process customer work orders. Qualifications • A High School diploma or GED (required). • A minimum of two years customer service experience where one-on-one problem resolution was demonstrated, and/or two years of non-sales call center experience. Additional Information Testing required: • Office Grammar • Call Center Etiquette • Listening Skills • Typing (Must be 30 WPM) • Call Center Representative • Basic Windows Training • Office Math • Analytical Skills Compensation & Benefits We pay weekly every Friday, have direct deposit, and offer a competitive benefits package: Medical, Dental Vision, 401k plan, etc. - Benefits available shortly into this contract (30+ days - starting with the 1st of the month following 30 days of service). At a minimum, a 7-year background check, education verification, employment verification, and drug screen will be conducted upon hire. Your suitability for employment is contingent upon successfully passing these required pre-employment screenings.
What you'll bring
- A High School diploma or GED (required).
- A minimum of two years customer service experience where one-on-one problem resolution was demonstrated, and/or two years of non-sales call center experience.
- Office Grammar
- Call Center Etiquette
- Listening Skills
- Typing (Must be 30 WPM)
- Call Center Representative
- Basic Windows Training
- Office Math
- Analytical Skills