Jobs in Portland, OR

About the role

As a Professional Service Engineer, you are responsible for delivering advanced technical implementation, integration, and support for Natus Neurology systems, with a primary focus on server architecture, infrastructure design, and enterprise-level deployments. You serve as a technical expert throughout the customer lifecycle, partnering with customer IT teams to design, implement, and optimize system architecture to ensure performance, scalability, and reliability for our Neurology Product lines. This role requires strong technical knowledge, consultative engagement, and cross-functional collaboration to support successful installations, integrations, and escalations.

What you'll bring

• Bachelor’s or Higher degree in a related field, from an accredited college or university is required
• 5 years of relevant field service experience performing installations, training, and troubleshooting.
• Certification in at least 2 of the following areas or equivalents: SQL Server database administration, Server Administration, Citrix Virtual Apps, VMWare Horizon, HL7 Interface administration, Isilon or Pure Storage Administration, Cloud Architecting.
• Other similar certificates will be considered.
• Strong hardware installation and software configuration skill level, with high attention to detail
• Excellent written, verbal, and customer-facing communication skills
• Calm, methodical approach to problem-solving and issue resolution
• Ability to manage multiple priorities and adapt to changing project requirements
• Customer-first mindset with a focus on professionalism and accountability
• When needed able to support self-directed work style with the ability to operate independently in dynamic environments
• Ability to build collaborative relationships across customers, sales, service, and IT stakeholders
• Must live in assigned territory, near a major airport

Locations