Jobs in Raleigh, NC

About the role

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies. You will gain a deep understanding of our customers’ business goals, cultivate impactful relationships with stakeholders at different levels, positioning yourself as a trusted advisor and catalyst for their success.

What you'll bring

• Bachelor’s degree
• 10+ years of combined experience in technology or technical consulting.
• Proven ability to act as a trusted advisor and drive measurable business value for customers.
• Demonstrable understanding of enterprise platforms and systems and how they can be used to solve business problems.
• Excellent consulting, communication, and presentation skills with executive and technical audiences.
• Strong organization and project management skills with close attention to detail.
• Experience with agile software development practices.
• Expected travel averages around 25%, with higher travel demands during select months.
• 5+ of experience within success management, program management, account management or advisory services.
• Experience implementing, configuring, deploying, or testing enterprise technology solutions (SaaS/PaaS).
• Strong understanding of system integration, data architecture, or enterprise architecture.
• The base salary range provided represents a good faith and reasonable estimate of the range at the time of posting.

Benefits

Locations