Marketing jobs in Austin, TX

About the role

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We’re seeking a strategic, hands-on marketing leader to build the global framework and programs that help Zendesk engage priority accounts and industries—and create measurable pipeline impact. In this role, you’ll turn account, buying-group, industry, and intent insights into relevant marketing experiences that help Sales start better conversations, progress opportunities, and grow Zendesk’s presence in strategic markets.

What you'll bring

• Deep experience developing and executing B2B SaaS account-based marketing, industry marketing, or demand-generation programs that connect engagement to pipeline outcomes.
• Strong strategic and analytical judgment, with the ability to turn account, industry, buying-group, and intent data into clear plans and practical next steps.
• Experience planning paid media for named-account and cohort campaigns, from audience strategy and creative development through activation, optimization, and measurement.
• A collaborative approach to working across Sales, regional marketing, product marketing, creative, and marketing and sales operations teams—especially when priorities, data, and opinions are all in the room.
• Ability to create scalable campaign frameworks, sales plays, toolkits, and enablement that regional teams can adapt while maintaining a consistent global standard.
• Comfort using AI-enabled tools to improve the speed and quality of marketing work, while applying critical judgment to validate outputs, protect sensitive information, and follow approved tools and policies.
• Clear, concise communication skills and the ability to influence decisions across functions and levels.
• A thoughtful bias for action: you test, learn, improve, and deliver high-quality work with care for the customer experience.
• 5+ years of B2B SaaS marketing experience, including 2+ years focused on account-based marketing, industry marketing, demand generation, or paid media.
• Experience planning and activating 1:1, 1:few, or account-based paid media campaigns, including audience definition, buying-group strategy, creative, channel selection, optimization, and measurement.
• Experience using account-based advertising platforms, CRM, and marketing data or engagement-signal workflows to identify and engage priority accounts.
• Demonstrated ability to connect marketing activity to measurable outcomes such as target-account engagement, meetings, opportunity progression, pipeline influence, or revenue impact.

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