Aviation jobs in Dallas, TX

About the role

The Client Success Manager (CSM) is a pivotal role responsible for driving client satisfaction, fostering account growth, and ensuring operational excellence within client engagements. This role focuses on managing all aspects of service delivery, advocating client needs, and collaborating cross-functionally to achieve desired outcomes. The CSM is responsible for key performance indicators including TCV, revenue, contract margin, and client satisfaction, while also playing a vital role in driving client retention and overall account success.

What you'll bring

• Proven experience in client relationship management, demonstrating the ability to build, maintain, and leverage trusted partnerships to grow accounts in the Aerospace and Defense industry.
• Strong background in delivery excellence and full lifecycle project leadership, with a track record of on-time, high-quality execution within budget.
• Ability to demonstrate value realization and business impact, showcasing a clear understanding of ROI for clients — turning their requirements into reality while understanding market trends and clients’ competitors’ activities to offer the best solutions.
• Experience in account growth and expansion, including successful renewals and up/cross-sells.
• Demonstrates exceptional capability in internal orchestration and cross-functional collaboration, aligning diverse teams to deliver shared objectives while effectively managing risk, leading account escalations, and driving internal change initiatives.
• Demonstrates resilience and a customer-first mindset, with the ability to adapt under pressure and prioritize client needs.
• US Federal Government experience is a plus.