Call center representative jobs in Los Angeles, CA

About the role

Our Participant Services Call Center is seeking a professional, outgoing, and energetic Call Center Representative with strong customer service skills and exceptional telephone etiquette. Qualified candidates, please submit your resume and cover letter for consideration. Submissions will be reviewed; only candidates most closely matching the requirements of the assignment will be contacted.

What you'll bring

• Minimum high school diploma or equivalent.
• Minimum of 2+ years of experience in customer service in a high call volume/call center environment.
• Possesses clear, effective, and strong oral and written communication skills, explaining complex issues and confirming understanding.
• Demonstrates excellent attendance and punctuality with the ability to work overtime as needed.
• Able to handle fast-paced work and meet deadlines.
• Able to handle a high volume of calls and meet required production and quality standards.
• Self-motivated and well-organized in managing time and materials, with strong attention to detail and accuracy.
• Ability to communicate effectively both verbally and in writing.
• Ability to perform basic math calculations with speed and accuracy.
• Quick learner with the ability to retain and communicate learned concepts.
• Demonstrates good interpersonal skills, interacting effectively with co-workers and Participants.
• Maintain confidentiality, adhere to HIPAA and departmental policy guidelines.

Benefits