novosfiber Verified 8d ago
Tier 1 Customer Support Representative
Dallas, TX On-site
Salary not listedPaySalary not listed
TypeFull-time
Work settingOn-site
Verified listing
JobFig found this opening at its original source and checks that it remains available.
About the role
This position is responsible for resolving customer needs whenever possible during the initial interaction, including basic troubleshooting of fiber internet and Wi-Fi services. The Tier 1 Representative works with internal systems and network-management tools to diagnose service issues, make approved account and equipment changes, identify known outages, and escalate more complex technical issues to Tier 2 Support when necessary.
What you'll bring
- Strong customer-service and problem-solving skills.
- Comfortable learning and using multiple software and technical-support platforms.
- Ability to follow technical troubleshooting procedures and accurately document work performed.
- Strong verbal and written communication skills.
- Ability to remain organized and professional while handling multiple customer needs and priorities.
- Ability and willingness to learn increasingly technical troubleshooting responsibilities.
- Previous customer service, call center, helpdesk, telecommunications, or technical support experience preferred.