EBS CRM Consultant
Austin, TX, United States On-site
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About the role
Company Description Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services. Job Description Job Description: • Participate in Knowledge Transition sessions with the Business Users to understand the As Is business process flows • Update Functional Design Documents, Configuration Documents as needed. • Prepare SIT and UAT test scripts. • Analyze and provide solutions to the defects raised during SIT,UAT and post Go-live support period. Work with the development team to get the defects fixed and deployed. • Perform the needed configurations for the CRM modules during SIT, UAT and cut-over. • Prepare end-to-end business process training material and deliver the training to the business users. • Post go live, conduct transition sessions, for the CRM business processes, with the client EBS support team • Provide functional support to the development team, as needed, throughout the project duration. • Liaise with the end-users to understand their concerns and provide meaningful solutions, as and when needed. • Experience and desire to work in a management consulting environment that requires regular travel Qualifications Required Skills:- • Experience of several Oracle EBS R12 upgrade, implementation and support projects. • A minimum of 5 Years of experience working extensively on the following R12 Oracle CRM modules. • Oracle Service Contracts • Oracle Field Service • Oracle Tele-service • Oracle Install Base • Oracle Customer Support • Oracle Sales Intelligence • Oracle Depot Repair • Oracle Sales • Oracle ASO Service • Oracle Service • Sound understanding of other EBS modules which interact with the CRM modules like Accounts Receivables, Order Management, Inventory etc. • Ability to author excellent customer facing artifacts like Functional Design Documents, Test Scripts, Configuration Documents etc • Excellent communication and relationship building skills with business users, development teams, third party vendors and system administrators. • Excellent problem solving and analytical skills • Excellent time management and multi-tasking skills Basic Qualification:- • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. Additional Information ** U.S. citizens and those authorized to work in the U.S. are encouraged to apply . We are unable to sponsor at this time. Note:- • This is a Fulltime job for you • Only US Citizen, Green Card Holder, TN Visa, GC-EAD , H4-EAD & L2-EAD can apply. • No OPT-EAD & H1B Consultants please. • Please mention your Visa Status in your email or resume .
What you'll bring
- Experience of several Oracle EBS R12 upgrade, implementation and support projects.
- A minimum of 5 Years of experience working extensively on the following R12 Oracle CRM modules.
- Oracle Service Contracts
- Oracle Service
- Oracle Field Service
- Oracle Tele-service
- Oracle Install Base
- Oracle Customer Support
- Oracle Sales Intelligence
- Oracle Sales
- Oracle Depot Repair
- Oracle ASO Service