Tax Resolution Advocate
Las Vegas, NVAll locationsLas Vegas, NVDenver, COChicago, ILLos Angeles, CAPhoenix, AZ Hybrid
$48,880 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
This is an amazing opportunity to use your payroll expertise to reshape our customer experience. You’ll showcase your passion for customer support by resolving tax notices while delivering a world-class customer experience. You'll act as a detective and problem-solver discovering payroll discrepancies, researching tax laws, and identifying the root cause of notices. You will be working closely with tax agencies as well as our cross-functional partner teams to reach the best outcomes for our customers and provide feedback on tools that streamline the resolution process and prevent similar issues in the future. This role is very hands-on, with an emphasis on research and analysis, excellent communication skills, and first-principles problem-solving. A strong work ethic and desire to be part of the team is critical for success, as well as the ability to retain and apply large amounts of critical information. You must also possess and take pride in high attention to detail, organization, and task management, and be comfortable working in a fast-paced, deadline-driven business environment.
What you'll bring
- You must also possess and take pride in high attention to detail, organization, and task management, and be comfortable working in a fast-paced, deadline-driven business environment.
- 2-4 years of payroll experience
- Ability to work collaboratively with cross-functional teams.
- AI Fluency: Capable of using current AI tools and have a mindset to help create and shape new AI tool functionality.
- Capability to manage multiple priorities within a high-volume, fast-paced environment and adapt to shifting priorities daily.
- Commitment to personal high standards and a desire to contribute to team and company goals.
- Strong analytical and problem-solving skills with guidance to resolve issues from complex variables.
- Team player who enjoys collaborating and contributing to team success.
- Excellent communication skills, both written and verbal, with the ability to simplify complex topics.
- Highly organized and proactive in improving processes.
- Dedicated to providing an exceptional customer experience during key moments in our customers' journey.
- Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.