Full-time jobs in Pittsburgh, PA

About the role

As a Patient Support/Call Center Specialist, you are on the front lines of the patient experience; helping people successfully access the medications they need. You’ll guide patients through enrollment, resolve barriers related to insurance or affordability, and provide support across phone, email, and chat. This role is well-suited for individuals who thrive in fast-paced, evolving environments. We value curiosity, proactivity, and a strong desire to solve problems, learn quickly, and make a meaningful impact on patients navigating complex healthcare systems; regardless of career stage.

What you'll bring

• High school diploma or GED required
• Those with a passion for helping others are welcome (we provide comprehensive training)
• Strong communication skills (verbal and written)
• Comfortable using technology and learning new systems quickly
• Strong problem-solving skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Curious, adaptable, and eager to learn
• Self-starter with a strong sense of ownership and accountability
• Passion for helping others and delivering high-quality patient care
• Ability to work collaboratively across teams
• Associate’s or Bachelor’s degree is a plus
• prior customer service experience in retail, call center, or other customer-facing environments is a plus

Benefits