Jobs in Arlington Heights, IL

About the role

This position will provide support for Managed Customers.

What you'll bring

• 1) Customer call receipt– first point of contact for Customers for problem recording.
• 2) Customer verification, problem validation and documentation.
• 3) Ticket Management.
• 4) Status customer on a regular basis.
• 5) Manage escalations.
• 6) Interface with internal and external Vendor.
• 7) Adhere to SLAs, processes and tools.
• 8) Basic trouble shooting routers/circuits.
• If you should decide to go forward in the submittal process, I will need to submit your resume listing your experience level for each skill, as well as the month and year you last used the skill.
• To expedite the process, please fill in the table below if possible when replying to this email.
• interested candidates can reach me at (678) 819-8520 or xavierk@askstaffing. com
• Skills Inventory:  Please review the required and desired skills listed below.