Jobs in Baltimore, MD

About the role

Company Description Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com. Job Description Network Administrator Iv Location: Baltimore MD. Duration: 12+ Months contract Responsibilities • 2 plus years (less than 5 years) of solid hands on experience in Voip helpdesk or Voip engineer experience • Experience with IP Networking and VOIP Monitoring • Solid understanding of Core VOIP technology’s • Solid Cisco UC knowledge understanding • Good Customer Service, oral and written communication skills • Time Management and able to follow up on incident closure • Responsible for taking escalation calls from Tier 1 staff and working on tickets regarding UC issues • Able to take direction from Senior staff • Flexible scheduling as various shifts may come up or work priority’s may change • Ability to take part in on call rotation Should have strong working knowledge of the following (Required): • Self-Skills: • Excellent Customer communication skills both oral and written • Communicative skills to convey a situation in a professional and logical manner • The ability to prioritize multiple assignments and meet deadlines • Strong organizational skills and ability to exercise sound judgement in any given service scenario • Ability to follow organization guidelines for change management • Ability to document responses to customer issues within ticketing system • The desire to learn more within the UC industry and be highly motivated to take on new challenges Unified Communications • Familiar with handling CUCM Macd’s • Familiar with troubleshooting Cisco Voip Gateway’s, FXO, FXS, translation patterns, RP, CSS, PT, HG, Codec issues, Sip debug • Analog and digital Telephony ( I.E. T1, PRI, SIP) • Endpoints ( Cisco phones and video end points • MACD work within different complex VOIP design setups • Handset and headset troubleshooting experience • Ability to pull monitoring reports and call logs from a UC centralized reporting system which touches all UC technologies • Data Services • Basic Knowledge of Routing and switching • Basic knowledge of Spanning tree, EIGRP, BGP Should have ability to learn or currently have the following (preferred): • Unified Communications • Oracle SBC\EBC troubleshooting experience • Avaya experience • Skype for Business troubleshooting • Microsoft Unified Messaging Data Services • UC principals through firewalls • DMZ knowledge Qualifications Additional Information Ankit Bhargava  Contact at ankitb @ mindlance.com --732-504-6113

What you'll bring

• Excellent Customer communication skills both oral and written
• Communicative skills to convey a situation in a professional and logical manner
• The ability to prioritize multiple assignments and meet deadlines
• Strong organizational skills and ability to exercise sound judgement in any given service scenario
• Ability to follow organization guidelines for change management
• Ability to document responses to customer issues within ticketing system
• The desire to learn more within the UC industry and be highly motivated to take on new challenges
• Unified Communications
• Oracle SBC\EBC troubleshooting experience
• Avaya experience
• Skype for Business troubleshooting
• Microsoft Unified Messaging

Locations