Jobs in Chicago Heights, IL

About the role

We're looking for a Service Technician who enjoys hands-on technical work, troubleshooting, and helping customers. In this role, you'll diagnose, service, test, and repair electronic security systems while helping ensure our customers' systems remain reliable and ready when they're needed most. This is a field-based, hands-on position that includes participation in a rotating on-call schedule for after-hours emergency service needs. Rotation frequency may vary based on department staffing and may include company-observed holidays. Depending on your service area, you'll primarily work with burglar alarm systems and may also support fire alarm, video surveillance, access control, and other low-voltage systems. As a Service Technician, you'll be the person our customers rely on to diagnose problems, restore system functionality, and provide knowledgeable, professional service. As a Service Technician, you'll spend most of your day in the field traveling between customer locations. This is an active, hands-on position that requires physical mobility and the ability to work safely in a variety of environments.

What you'll bring

• High school diploma or equivalent required.
• Minimum of 2 years of electronic troubleshooting experience required.
• Minimum of 1–2 years of customer service experience required.
• Ability to use hand tools, testing equipment, and electronic diagnostic tools.
• Ability to read and understand technical documentation, wiring diagrams, and service information.
• Two years of basic electronics experience preferred.
• Technical or vocational education in electronics, electrical systems, low-voltage systems, or a related field preferred.
• Experience with burglar alarm or other electronic security systems preferred.
• NICET Level I Certification or higher is a plus for positions supporting fire alarm systems.

Benefits