Account Manager
Columbus, Ohio, United States On-site
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About the role
VPL is looking for an Account Manager to join our fast-growing team! The Account Manager independently owns and deepens a portfolio of customer relationships and is responsible for ensuring customers realize meaningful, measurable value from their partnership with VPL. This person serves as a trusted advisor to customer stakeholders, develops and executes strategic account plans, proactively identifies opportunities and risks, and coordinates resources across VPL to deliver an exceptional customer experience. This role requires someone who can move beyond managing the day-to-day and think strategically about where an account is today, where it can go, and how VPL can help get it there.
What you'll bring
- 3–5+ years of account management, customer success, client services, healthcare, logistics, SaaS, or related experience.
- Demonstrated ability to independently manage and retain customer relationships.
- Strong consultative relationship-building skills with the ability to establish credibility with stakeholders at multiple levels.
- Experience developing and executing strategic account plans.
- Experience maintaining customer data and logging customer interactions in a CRM.
- Strong analytical and business acumen with the ability to translate data into meaningful customer recommendations.
- Confident presentation and facilitation skills.
- Ability to identify value-creation opportunities and partner effectively with internal and external stakeholders to deliver them.
- Strong problem-solving skills and ability to navigate complex customer situations.
- Ability to manage competing priorities and multiple customer relationships with a high degree of independence.
- Experience working cross-functionally to drive customer outcomes.
- Knowledge of healthcare, supply chain, logistics, or SaaS environments preferred.